Table of contents. Android mobile setup. Other mobile devices. Troubleshooting on Mobile. Common issues Delete phone partnerships Can't install the Outlook app Outlook app crashing I can't find a feature that I need I can't sign into the app.
Sync and sign in issues Outlook. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Enroll your mobile device in Office Autodiscover The Autodiscover service feature automatically configures Outlook to work with Exchange Online. Outlook users can receive their required profile settings directly from Exchange Online the first time they sign in with their email address and password.
These settings automatically update the Outlook client with the information necessary to create and maintain the user's profile. An SSL certificate is required to use the Autodiscover service.
We recommend using Outlook in Cached Exchange Mode because it provides offline access and helps to provide a responsive user experience even when network conditions between the client and the server are not ideal.
Sorry, obviously you too did not read my original post nor the post that I gave a follow-up response. Make sure your email account is supported. If you're not sure which type of email account you have, check with your workplace support team, email provider or Internet service provider ISP. If you can't sign in to an account that you've already added, remove your account, then add it again.
Can you please detail the procedure to " Deleted all related file as well cache for outlook " I'm seeing this same issue with a growing number of existing users since last week. Native email app still works fine. I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far.
I tried messing with the email address our environment uses firstname. Extremely odd. So using internal username internaldomain. Literally putting in just the firstname externaldomain. I can't understand why either as that's not a valid email name. I just tried adding my account the normal way with full email address and it went through! I also confirmed the other company's email account is also adding properly. Method 2 is no longer applicable. As soon as I did this, all emails synced again without doind any reset or reboot.
Worked for me. I just disabled Battery Optimization for the Authenticator and Outlook is working now. Thank you! I have been looking everywhere for a solution to this, and found many that made no difference at all.
Notify of. Most Voted Newest Oldest. Inline Feedbacks. It will just remove the old cache files and make room for new files which will be generated automatically. Follow the steps given below to clear the cache and data files for Outlook. You will now see the options to clear data and clear cache.
Tap on the respective buttons, and the said files will be deleted. Now, exit settings and open Outlook. You will have to sign in again to your email accounts. If none of the above methods works, then it is time to uninstall Outlook and then re-install again later. One thing that needs to be mentioned here is that you need to remove your Android device from the Outlook sync list as well by opening Outlook on a web browser.
You need to perform both the actions mentioned above to successfully remove Outlook from your device. Follow the steps given below to see how:. To do so, click on this link to directly go to the Mobile Devices settings for Outlook. Here, look for the name of your device and bring your mouse pointer on it. However, sometimes the problem is just a new update thing. Bugs and glitches often find their way into new updates which cause the app to malfunction.
In that case, what you can do is either wait for Microsoft to release a new update with bug fixes or download an APK file for an older version. Here, you will find numerous versions of Outlook arranged according to their date of release.
You might have to scroll down a little to find an old version. Once you get it to download and install the APK file on your device and that should work perfectly.
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